If the RPZ valve fails the compliance test but is repaired and satisfactorily retested immediately then the certificate should be forwarded to firstname.lastname@example.org as usual.
In the event of a test failure where an RPZ Valve cannot be repaired and satisfactorily retested immediately the tester shall notify the water undertaker within 24 hours to agree a course of action.
Contact Details as below:
Monday to Friday - 8am to 4pm - 03333 216 194
(Water Regulations Dept) -
Friday 4pm - Monday 8am and Bank Holidays -
0345 717 1100 (Northumbrian Water Contact Centre).
Details will be taken and advice given as to what action is required and if necessary you will be contacted by a Water Regulations Officer to advise further.