Make payments, check your balance, track your usage and more
There are many ways we can help you, from payment breaks, low income discounts to advice on saving water which can help lower your energy bills too.
If you're struggling to pay your bills or falling into debt, please get in touch.
Talk to us online. To start a Live Chat, click the blue circle at the bottom right of this page.
You can talk to us on WhatsApp. Start a conversation here.
We're here to talk to you, 9am to 5pm Monday to Friday.
Find out which of our financial support schemes you may be eligible for
Set up a payment plan with payments you can afford. You can also choose when to pay
If your household income is less than £17,005 or you receive Pension Credit? You can receive up to 50% off your bill
If you don't have enough money coming in to cover your most important bills, we may be able to lower your payments by up to 50%
If you have a water meter and receive income-related benefits, we may be able to cap your water bill
A payment break can you help if you've lost your job or had an unexpected change in income
Check to see if you're receiving all the benefits you're entitled to. You may be able to get more help from the Government
We can refer you to our free debt advice and support organisations to help you manage any debt
Water Direct can help you pay your bill direct from your benefits
We can offer advice and support, especially if you're feeling stressed and anxious about money
Try our calculator to see how you could save water and energy
Try our usage calculator to see if a water meter can save you money
If you have a water meter, you can see how much water you are using and compare it similar homes. You'll also receive water saving tips
Find out if your toilet is leaking by taking a video of your toilet. It can save you up to £200 a year if you're on a water meter
If you're on a water meter and your bill seems high. try our high bill checker. You can check your water use and see how it could be affecting your bill
If you find and fix a leak in your property within 30 days, you might qualify for a leak allowance
Northumbrian Water Limited
Registered in England and Wales
Company Number: 02366703
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ