Financial support
Talking about money can be tough. But, if you're struggling to pay, we have a range of schemes to help.

Lots of our teams are working from home so it may take longer to answer your call. If you prefer, you can send us a Facebook message and we'll get back to you as soon as we can, or email us at


If you have been affected by COVID-19 (Coronavirus) and are struggling to pay, please don't worry. We're here to help you, now and always.

What can we do to support you?

We can:

  • change the way you pay
  • offer payment breaks, where it is needed, and
  • apply one of our financial support schemes to your account, so you can make long-term savings. See our schemes below.


Policy in Practice benefit calculator


We've teamed up with Policy in Practice to make sure you can find out what government benefits you may be entitled to. Try Policy in Practice's calculator, it should take around 30 minutes to complete.


Help with Direct Debit payments


Please consider applying for a payment break here, or contacting our team through Messenger before you cancel your Direct Debit. There are lots of ways we can help you manage your payments during this time.

Our schemes

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