These tariffs are perfect for you, if:
Your total household income includes your benefits, such as universal credit and housing benefit, but does not include disability benefits such as Disability Living Allowance, Personal Independence Payments Attendance Allowance and other disability payments.
To work out your bill percentage, take your annual bill amount and divide it by your annual income (after tax), then multiply this number by 100.
Here are some examples:
ANNUAL WATER BILL |
|
ANNUAL NET |
|
ABOVE 3%? |
ELIGIBLE? |
£400 |
÷ |
£12,000 |
x 100 |
3.3% |
Yes |
£350 |
÷ |
£14,000 |
x 100 |
2.5% |
No |
We're happy to calculate this figure for you if it helps. So we can do this, please email us at supportplus@nwl.co.uk with your customer account number, income information and housing amounts for us to check for you.
If your home is in one of the following postcodes, your household income limit is £19,565.
IG1 |
IG11 |
IG2 |
IG3 |
IG6 |
IG8 |
RM1 |
RM10 |
RM12 |
RM13 |
RM14 |
RM2 |
RM3 |
RM4 |
RM5 |
RM6 |
RM7 |
RM8 |
RM9 |
|
You can start the application today, by emailing us at SupportPLUS@nwl.co.uk
You can also give us a call. We're here to help. Call us on
0345 782 0111. Our lines are open Monday to Friday, 8am to 7pm, and Saturday, 9am to 1pm.
Don't worry! We may be able to help you! If you're struggling to pay the bill, talk to us. Call us on 0345 782 0111.
We've teamed up with Policy in Practice to make sure you can find out what government benefits you may be entitled to.
Try Policy in Practice's calculator, it should take around 30 minutes to complete.
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