We have three SupportPlus tariffs available, and they may be able to reduce your bill by 50%.

These tariffs are perfect for you, if:

  • your total household income is less than £16,105, or £19,201 if you live in a London Borough, and your annual water bill is more than 3% of your net household income (after housing costs, rent or mortgage payments)

  • a member of your household receives Pension Credit, and your annual water bill is 3% or more of your net household income (after housing costs, rent or mortgage payments), or

  • your income is not enough to cover your essential bills - in this case, you'll need a financial assessment from an independent debt advice organisation, such as StepChange debt charity, along with your application.

How to work out your bill percentage

To work out your bill percentage, take your annual bill amount and divide it by your annual income (after tax), then multiply this number by 100.

 

Here are some examples:

 

ANNUAL WATER BILL

 

ANNUAL NET 
HOUSEHOLD INCOME

 

ABOVE 3%?

ELIGIBLE?

£400

÷

£12,000

x 100        

3.3%

Yes

£350

÷

£14,000

x 100

2.5%

No

 

We're happy to calculate this figure for you if it helps. So we can do this, please email us at supportplus@nwl.co.uk with your customer account number, income information and housing amounts for us to check for you.

London Borough postcodes

If your home is in one of the following postcodes, your household income limit is £19,201.

IG1

IG11

IG2

IG3

IG6

IG8

RM1

RM10

RM12

RM13

RM14

RM2

RM3

RM4

RM5

RM6

RM7

RM8

RM9

 

How to apply

You can start the application today, by emailing us at SupportPLUS@nwl.co.uk.

 

You can also give us a call. We're here to help. Call our team on the number below. Our lines are open Monday to Friday, 8am to 6pm, and Saturday, 8am to 1pm.

If you don't qualify for SupportPlus

 

Don't worry! We may be able to help you! If you're struggling to pay the bill, talk to us. Call us on the number below.