SupportPlus

We have three SupportPlus tariffs available, and they may be able to reduce your bill by 50%.

These tariffs are perfect for you, if:

• your total household income is less than £16,105, or £19,201 if you live in a London Borough, and your annual water bill is more than 3% of your net household income (after housing costs, rent or mortgage payments)

• a member of your household receives Pension Credit, and your annual water bill is 3% or more of your net household income (after housing costs, rent or mortgage payments), or

• your income is not enough to cover your essential bills - in this case, you'll need a financial assessment from an independent debt advice organisation, such as StepChange debt charity, along with your application.

How to apply

You can start the application today, by emailing us at SupportPLUS@nwl.co.uk.

You can also give us a call. We're here to help. Call our team on the number below. Our lines are open Monday to Friday, 8am to 6pm, and Saturday, 8am to 1pm.

If you don't qualify for SupportPlus

Don't worry! We may be able to help you! If you're struggling to pay the bill, talk to us. Call us on 0345 782 0111.