Water Direct is a scheme designed to help our customers who receive benefits, and have found themselves behind on payments. It helps you take back control of your finances.
Important update: Due to COVID-19, the DWP is currently unable to accept new applications.
We can still help you, so please call us on 0345 782 0111, message us on Facebook or see what other financial help we can offer.
If you receive a qualifying benefit from the Government, and you're more than £50 behind on your payments to us, we can ask to collect your payments directly from your benefit.
How can that help?
If you use Water Direct, we will stop recovery action for as long as you're on this scheme. We will also collect current payments as well as money owed.
This should help you get back in control of your bill.
To apply for Water Direct, you must receive one of the following benefits:
- Income Support
- Income Based Jobseekers Allowance
- Income Based Employment & Support Allowance
- Pension Credit, or
- Universal Credit.
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We know it’s a worrying time, and we're here to support you.
For extra support, sign up for free Priority Services here. If you’re struggling to pay please click here to get in touch or call 0345 782 0111.
We are very busy, so it may take longer than normal to answer your call.
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