Water Direct is a scheme designed to help our customers who receive benefits, and have found themselves behind on payments. It helps you take back control of your finances.
If you receive a qualifying benefit from the Government, and you're more than £50 behind on your payments to us, we can ask to collect your payments directly from your benefit.
How can that help?
If you use Water Direct, we will stop recovery action for as long as you're on this scheme. We will also collect current payments as well as money owed.
This should help you get back in control of your bill.
To apply for Water Direct, you must receive one of the following benefits:
- Income Support
- Income Based Jobseekers Allowance
- Income Based Employment & Support Allowance
- Pension Credit, or
- Universal Credit.
Apply for Water Direct
Fill in our short form and we can apply to the Department of Work and Pensions on your behalf
Apply now
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Nice weather we’re having!
The sunshine and hot weather means lots of us will use more water than usual, but please remember to use water wisely.
Help us keep the water flowing during the hot weather by using our water saving tips, because water's worth saving!