Water Direct is a scheme designed to help our customers who receive benefits, and have found themselves behind on payments. It helps you take back control of your finances. 


If you receive a qualifying benefit from the Government, and you're more than £50 behind on your payments to us, we can ask to collect your payments directly from your benefit.

How can that help?

If you use Water Direct, we will stop recovery action for as long as you're on this scheme. We will also collect current payments as well as money owed. 


This should help you get back in control of your bill.


To apply for Water Direct, you must have an active, open account with us and you must receive one of the following benefits:

  • Income Support
  • Income Based Jobseekers Allowance
  • Income Based Employment & Support Allowance
  • Pension Credit, or
  • Universal Credit.


You can also use Policy in Practice's calculator, to find out what benefits you may be entitled to.