Water Direct is a scheme designed to help our customers who receive benefits, and have found themselves behind on payments. It helps you take back control of your finances.
If you receive a qualifying benefit from the Government, and you're more than £50 behind on your payments to us, we can ask to collect your payments directly from your benefit.
How can that help?
If you use Water Direct, we will stop recovery action for as long as you're on this scheme. We will also collect current payments as well as money owed.
This should help you get back in control of your bill.
To apply for Water Direct, you must have an active, open account with us and you must receive one of the following benefits:
- Income Support
- Income Based Jobseekers Allowance
- Income Based Employment & Support Allowance
- Pension Credit, or
- Universal Credit.
You can also use Policy in Practice's calculator, to find out what benefits you may be entitled to.
Apply for Water Direct
Fill in our short form and we can apply to the Department of Work and Pensions on your behalf
Apply now
Send us a message
Use Messenger to get in touch with us with questions about your account, service and more
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Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!