Important update: Due to COVID-19, the DWP is currently unable to accept new applications.
We can still help you, so please call us on 0345 782 0111,
If you receive a qualifying benefit from the Government, and you're more than £50 behind on your payments to us, we can ask to collect your payments directly from your benefit.
If you use Water Direct, we will stop recovery action for as long as you're on this scheme. We will also collect current payments as well as money owed.
This should help you get back in control of your bill.
To apply for Water Direct, you must receive one of the following benefits: