Our customers told us they want to track their usage, but when money is tight, they don't want to worry about the bill.
WaterSure is here to ease those worries.
We'll cap your metered charges, so if you need to use more water than usual, for reasons that can't be helped, you won't be charged.
Instead, we base your charges on the average charge of a similar home.
WaterSure is available to any qualifying customer.
Important: Due to Covid-19, please do not send us any documentation in the post. Stay home, stay safe. Thank you.
How do I qualify for WaterSure?
To qualify for WaterSure, you must have a water meter.
You must receive at least one of the following benefits:
- Pension credit
- Income Support
- Income Related Employment and Support Allowance
- Income based Job Seekers Allowance
- Working Tax Credit
- Child Tax Credit (not including family element-only claimants)
- Housing Benefit, or
- Universal Credit.
Finally, you must also have either:
- 3 or more children living with you at the property, or
- a member of the household living with a medical condition that means they must use lots of water.
How do I apply?
You can download our application form at the click of the button below.
Fill it in, and either post it back to us, to the address on the form, or scan the document and email it to us.
Download the application form
Policy in Practice benefit calculator
We've teamed up with Policy in Practice to make sure you can find out what government benefits you may be entitled to.
Try Policy in Practice's calculator, it should take around 30 minutes to complete.
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Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!