Our customers told us they want to track their usage, but when money is tight, they don't want to worry about the bill.
WaterSure is here to ease those worries.
We'll cap your metered charges, so if you need to use more water than usual, for reasons that can't be helped, you won't be charged.
Instead, we base your charges on the average charge of a similar home.
WaterSure is available to any qualifying customer.
How do I qualify for WaterSure?
To qualify for WaterSure, you must have a water meter.
You must receive at least one of the following benefits:
- Pension credit
- Income Support
- Income Related Employment and Support Allowance
- Income based Job Seekers Allowance
- Working Tax Credit
- Child Tax Credit (not including family element-only claimants)
- Housing Benefit, or
- Universal Credit.
Finally, you must also have either:
- 3 or more children living with you at the property, or
- a member of the household living with a medical condition that means they must use lots of water.
How do I apply?
You can download our application form at the click of the button below.
Fill it in, and either post it back to us, to the address on the form, or scan the document and email it to us.
Download the application form
Send us a message
Use Messenger to get in touch with us with questions about your account, service and more
Open Messenger
We know it’s a worrying time, and we're here to support you.
For extra support, sign up for free Priority Services here. If you’re struggling to pay please click here to get in touch or call 0345 782 0111.
We are very busy, so it may take longer than normal to answer your call.
It’s easy to make payments, tell us you’re moving, and more on our website. Thanks for your patience.