We'll cap your bill, if you receive benefits and have a large family or have a medical condition that uses a lot of water. 

Our bill cap scheme, WaterSure is here to ease those worries.


We'll cap your metered charges, so if you need to use more water than usual, for reasons that can't be helped, you won't be charged.


Instead, we base your charges on the average charge of a similar home.


WaterSure is available to any qualifying customer.

How do I qualify for WaterSure?
To qualify for WaterSure, you must have a water meter.


You must receive at least one of the following benefits:

  • Pension credit
  • Income Support
  • Income Related Employment and Support Allowance
  • Income based Job Seekers Allowance
  • Working Tax Credit
  • Child Tax Credit (not including family element-only claimants)
  • Housing Benefit, or
  • Universal Credit.


Finally, you must also have either:

  • 3 or more children living with you at the property, or
  • a member of the household living with a medical condition that means they must use lots of water.
How do I apply?
You can download our application form at the click of the button below.


Fill it in, and either post it back to us, to the address on the form, or scan the document and email it to us.

Download the application form
Policy in Practice benefit calculator

We've teamed up with Policy in Practice to make sure you can find out what government benefits you may be entitled to. 


Try Policy in Practice's calculator, it should take around 30 minutes to complete.

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