Landlords
Did you know, landlords can manage all their rental properties through the Landlord TAP?

 

If you're a landlord, and need to tell us about a change to any of your rental properties, you can do it on the TAP.

New, improved Landlord Tap System!

 

We’re happy to let you know that the new and improved version of Landlord Tap will be available for our users on Monday 20th January. Following feedback from users, we've made a number of improvements to make Landlord Tap much easier to use. 

 

Please note that Landlord Tap will not be available for use from 8:00pm on Friday 17th January until 08:00am on Monday 20th January, to allow us to change over to the new, improved system.

What information do you need about my tenant and what can I share under GDPR?

We need the tenant's:

  • title (Mr, Mrs, Ms etc.)
  • first name(s), and
  • surname(s).

 

We would also like to know, if possible:

  • their date of birth, and
  • any previous addresses.

 

As for what information can you share under GDPR, we have a helpful guide available to download at the bottom of this page.

Can I view my account and bills on Landlord TAP?

No. The Landlord Tap is used to:

  • add and remove properties from your rental portfolio, and
  • let water and sewerage companies know about tenant changes.
I pay the bill for my rental properties, can I have one bill for them all?

Great news, we can combine all your rental properties into a "Scheduled Account". 

 

What's that?

 

A Schedule Account means you can have several properties on one bill. You'll still see the breakdown of what each property costs, but you won't get lots of bills any more.

 

For more information, please call our Landlord Integrity team on 0345 850 6421.

Can my tenant apply for a water meter?

If your tenancy agreement is for less than 6 months, they can apply with your permission.

 

If your agreement is 6 months or longer, and they pay the water bill, they can apply for a water meter without your permission.

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