row of houses
Did you know, landlords can manage all their rental properties through the Landlord TAP?

If you're a landlord, and need to tell us about a change to any of your rental properties, you can do it on the TAP.


We’re happy to let you know that the new and improved version of Landlord Tap is now available. Following feedback from users, we've made a number of improvements to make Landlord Tap much easier to use.


If you are experiencing any problems with the new portal, please contact the Landlord TAP Helpdesk on +44207 157 9807, or email

Landlord Tap Support

Contact the Landlord Integrity Team

If you have a question or need some help, you can get in touch with us by:


You can also write to us at:


Landlord Integrity

PO Box 300




Our Landlord Integrity Team is available Monday to Friday, 8am to 5pm. 

We need the tenant's:

  • title (Mr, Mrs, Ms etc.)
  • first name(s), and
  • surname(s).


We would also like to know, if possible:

  • their date of birth, and
  • any previous addresses.


As for what information can you share under GDPR, we have a helpful guide available to download below.

No. The Landlord Tap is used to:

  • add and remove properties from your rental portfolio, and
  • let water and sewerage companies know about tenant changes.
Great news, we can combine all your rental properties into a 'Scheduled Account'. 


What's that?

A Schedule Account means you can have several properties on one bill. You'll still see the breakdown of what each property costs, but you won't get lots of bills any more.


For more information, please call our Landlord Integrity team on

0345 850 6421.

If your tenancy agreement is for less than 6 months, they can apply with your permission.


If your agreement is 6 months or longer, and they pay the water bill, they can apply for a water meter without your permission.

More from Essex & Suffolk Water