Make payments, check your balance, track your usage and more
Once you've applied for your meter, use your online account to:
The recent freezing temperatures and bad weather have caused a number of burst pipes and leaks in our networks. Our teams are working hard to fix these as quickly as we can.
Our teams are following COVID-19 safety guidelines to keep you and our teams safe and well. This means it may take us longer than normal to fix some leaks.
To make sure we can prioritise the repairs needed, we’re delaying non-essential work including external meter installations.
We’re sorry for the inconvenience and appreciate your help.
Saving water is better for the environment, the future and the bills
Northumbrian Water Limited
Registered in England and Wales
Company Number: 02366703
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!