You can apply by logging into your online account. If you don’t have one yet, it only takes a few minutes to create an online account. You can use your online account to check the progress of your application.
We’ll phone you to arrange an appointment to visit your property to install the meter. If we can’t reach you by phone we’ll send you a text message, an e-mail or a letter.
Sometimes we can install the meter without an appointment, but we’ll still call to let you know. We aim to contact everyone within a month of receiving their application, but this might take a bit longer in our busiest times. We aim to install meters within three months if possible.
Our plumber or technician will check the meter can be installed. If we can’t install it in the same visit, we’ll explain why and discuss your options and what the next steps are. If we find we need some extra time to carry out the work we’ll arrange another appointment with you.
You might need to do some work so we can fit the meter, which may involve locating or installing an internal stop tap and exposing some pipework. If this happens, we’ll put your application on hold for two weeks and you can call us when you’re ready to book a new appointment.
If it isn’t possible to fit a meter at all we’ll explain why it can’t be done and you might benefit from our assessed measured charge.
Within a month of the meter being installed, we’ll update your water account. We’ll send you details all about it and if we’ve revised any payment plan or if there’s a refund coming to you.
You can log in to your account to give meter readings and track your usage.