To follow government guidance to keep our metering service team and customers safe, we’re asking all customers with water meters to provide their meter readings online where possible. To give a meter reading online, please create an online account here or click here to log in.

Thanks for your help and patience.

How to give us your meter reading

You can submit your meter reading with:

• an online account (you can easily track your usage, too),
• our free app, available on Google Play and the Apple App Store, and
• our free, 24/7 automated meter reading line, on 0800 032 3416.

It's really easy to give a meter reading online. Once you log in, choose "Water meters and usage" on the menu. 

Click "Give a reading" and we'll ask you why you want to give a meter reading. This lets us know if you need a new bill, for example, if you've moved home or if you've had an estimated bill. You can also give a reading simply to track your usage.

Still unsure? Check out our helpful video below!