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Manage your account online

Discover all you can do with an online account. It's a quicker, easier way to manage your account.

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Make payments, set up a payment plan, view your usage, and more. It takes a few minutes to set up.

Bills and payments

Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.

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Bills and payments

Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.

View your bill

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Ways to pay your bill

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Moving home

If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.

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Find out if a meter can save you money, apply online, submit a reading, and find your meter.

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Help and support

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

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Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

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Water quality

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Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

Leaks

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Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

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Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water services to 1.8 million people in Essex and Suffolk.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

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My account

My account dashboard

Your account details, all in one place.

Moving home

It's quick and easy to let us know you're moving.

Switch to eBilling

View your bills online and cut down on paper waste.

Apply for a water meter

It only takes a few minutes to apply.

Check my local area

Check for leaks or water disruptions that could be affecting your water supply.

Help paying your bill

Use our eligibility checker to find out which financial support schemes you can apply for.

Help and support

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

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Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

Water pressure

Water quality

Return

Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

Leaks

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Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water services to 1.8 million people in Essex and Suffolk.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

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Help and support
Water

Your water is an essential part of your life, so it's only right that if you experience any issues with it, you should be able to get answers.

In this section

Water quality

Our mission: clean, clear water that tastes good. Learn about colours in water, tastes, smells!

Find out more

Saving water

We all need to think about how we use water, and what we can do to cut down our usage

Find out more

Water meters

A water meter could save you on average £80 a year, as you'll only pay for the water you use

Find out more

No water

Has your cold water supply stopped? We've got advice for you to help get the water flowing again

Find out more

Leaks

Did you know, you can track and report leaks on our website? What to do when you've spotted a leak

Find out more

Water pressure

If you think your water pressure isn't quite right, we want to help you

Find out more

Tastes and smells

Lots of things can change the way your water tastes or smells

Find out more

Discoloured water

What to do when the water is less than crystal clear

Find out more

Hard water

What causes hard water and what does it mean for you?

Find out more

Water Resources

Helping you make informed decisions about your water use, we will report our latest water resources situation

Find out more

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Northumbrian Water Limited

Registered in England and Wales | Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

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