Gillian Wright - Property Data Team Leader
WHAT CAN I DO FOR YOU:
Gillian is responsible for Property Integrity and maintenance of all your property data including connectivity allowances and site measurements.
WORK EXPERIENCE:
Gillian has ten years experience within the water industry and leads the team who are responsible for household and nonhousehold property record management.
EMAIL: gillian.wright@nwl.co.uk - Tel: 0191 301 6910
Dave Pearse - Wholesale Account Manager
WHAT CAN I DO FOR YOU:
As an Account Manager I am responsible for making sure all aspects of our service provision to you exceed expectations and are compliant with market requirements.
WORK EXPERIENCE:
Dave joined Essex Water in 1989 and developed a broad knowledge of the water distribution function and has experience of working in a commercial environment. Since joining the company Dave led the Water Regulations team through the introduction of new regulations and was a key member of the team that set up NWG Pipeline Solutions & Environmental Services.
EMAIL: dave.pearse@nwl.co.uk - TEL: 07966 879 190
Angela Brown - Wholesale Operations Manager
WHAT CAN I DO FOR YOU:
I am responsible for overseeing all aspects of our operational engagement with retail organisations.
WORK EXPERIENCE:
Angela joined Northumbrian Water in 1991 and has experience in a wide range of customer service and field service related roles. She brings a passion for excellent customer service and a wealth of practical operational awareness of the issues surrounding metering services, customer charging and customer services.
EMAIL: angela.brown@nwl.co.uk - TEL: 07891 853 453
Sian Forward - Wholesale Account Manager
WHAT CAN I DO FOR YOU:
As an Account Manager I am responsible for making sure all aspects of our service provision to you exceed expectations and are compliant with market requirements.
WORK EXPERIENCE:
Sian has more than 18 years experience in the water industry and has led teams within Billing and Operational Customer Service, Property Integrity and Leakage. Over the last year Sian has been part of the team responsible for getting the business “ready for retail”, implementing our new Billing and Customer Care system and designing the Wholesale processes ready for market opening.
EMAIL: sian.forward@nwl.co.uk - TEL: 07971 275 692
Trevor Hobb - Wholesale Account Manager
WHAT CAN I DO FOR YOU:
As an Account Manager I am responsible for making sure all aspects of our service provision to you exceed expectations and are compliant with market requirements.
WORK EXPERIENCE:
Trevor joined Northumbrian Water in 1990 working with industrial customers and while his specialist field is industrial effluent, he has a thorough understanding of potable water and raw water services and measured charging. A chemist by training, Trevor has extensive knowledge of the water sector including charges, assets and operational practices.
EMAIL: trevor.hobb@nwl.co.uk - TEL: 07860 649 510
Andrea Burnett - Wholesale Operations Team Leader
WHAT CAN I DO FOR YOU:
Andrea is responsible for managing your operational services.
WORK EXPERIENCE:
She has 32 years experience working in the water industry and has always worked within customer facing roles. Andrea’s expertise is in property data, she headed a project team looking at Northumbrian Water’s property data in readiness for retail separation. Andrea is leading our wholesale Service Desk and with her team is currently testing the wholesale processes in the new Customer Care and Billing system.
EMAIL: andrea.burnett@nwl.co.uk - TEL: 07973 683 647
Paul Moran - Wholesale Compliance Officer
WHAT CAN I DO FOR YOU:
I can help you with any compliance matters investigating any issues and offering you advice and guidance within the new retail market.
WORK EXPERIENCE:
Paul’s background is in Construction and Engineering with experience working and complying with regulations, regulators and stakeholders and local authorities. Prior to his appointment as Wholesale Compliance Officer he worked in sewerage operations within our function.
EMAIL: paul.moran@nwl.co.uk - TEL: 07711 206 732
David Oliver-Sheppard - Settlement and Reconciliation Manager
WHAT CAN I DO FOR YOU:
David leads the team that is responsible for all aspects of the settlement and reconciliation process for NAVs and between retail organisations, the central market system and ourselves.
WORK EXPERIENCE:
David has more than 11 years experience in water sector billing and associated services. He is very familiar with our property data set and has a wealth of experience on property data related matters, along with a working knowledge of our non-primary charges. David will make sure that your reconciliation issues are promptly and accurately addressed.
EMAIL: david.oliver@nwl.co.uk