You can apply to have a meter fitted by logging into your online account. If you don’t have one, it only takes a few minutes to create an online account. You can use your online account to check the progress of your application.
We will contact you to arrange an appointment either by text or phone. If we can’t reach you, we’ll e-mail you or send you a letter.
Sometimes we can fit the meter without an appointment, but we’ll keep you updated. We aim to fit the meter within a month of receiving your application, but this may take up to 90 days in our busiest times.
Our technician will complete a survey which includes checking both your external and internal stop taps to decide where the meter can be fitted. If your home has a suitable external stop tap, we’ll fit it in the stop tap chamber.
If it doesn’t, we’ll fit the meter free of charge next to your internal stop tap, inside your property. The internal stop tap is usually found in a kitchen cupboard, but some are in the bathroom or in the boiler cupboard.
If you choose not to have a meter fitted inside your property, we will advise you of your options and charges to fit the meter outside. If we can’t fit the meter during the visit, we’ll explain why and discuss your options and what the next steps are.
You might need to do some work so we can fit the meter, which may involve finding or installing an internal stop tap and exposing some pipework. If this happens, we’ll put your application on hold for two weeks and you can call us when you’re ready to book a new appointment.
If it isn’t possible to fit a meter at all we’ll explain why it can’t be done and you might benefit from our assessed measured charge.
Within a month of the meter being fitted, we’ll update your account. We’ll send you details about it including if we’ve revised any payment plan or if there’s a refund coming to you.