Our quarterly newsletter

Welcome to Newsdrop

Newsdrop is our new quarterly newsletter, bringing you the latest news, updates and useful information about your water services. 

 

Every few months, we'll focus on the things you've told us matter most.  We hope you enjoy reading it and find it helpful.

 

If you'd like to receive future editions straight to your inbox, log in your online account and update your communication preferences in your profile.

In the news - July Edition

 

Let's Save Water

It's been a hot, dry summer, reminding us how important water is. That's why we're supporting Let's Save Water, a new national campaign encouraging people across England and Wales to make small, everyday changes that can have a big impact. 

 

We're using water faster than nature can replace it. If nothing changes by 2055, there could be a shortfall of five billion litres of water every day, the equivalent of 25 million people leaving the tap running for 20 minutes.

Your water and how it's used

So far this summer, our reservoir levels have fallen to 72% and demand for water has increased. On our busiest day we saw 592 million litres of water used in just 24 hours – enough for every customer in Essex and Suffolk to take more than four showers each. We're keeping a close eye on our water resources and doing everything we can to protect local supplies, including tackling leaks and bursts as quickly as possible. Read our latest water resource update.

 

 

Hanningfield Reservoir

You can help too by using water wisely. If you have a water meter, check your water use in your online account or on your latest bill. 

 

You can also read our water saving tips and use our water and energy calculator to find ways to save water and energy.

Your water bill explained

Your water bill pays for much more than the water coming from your tap. It helps us:

  • Deliver clean, clear and great tasting water for life's little moments.
  • Find and fix leaks, and keep pipes working.
  • Test and treat your water to the highest standards.
  • Protect rivers, waterways and the environment.
  • Invest in future improvements.

Need help understanding your bill? Visit your bill explained to find out what's included, how your bill is worked out and where your money goes. 

Support when you need it most

If you're struggling to pay your bill or need extra support, we're here to help you.

Get help with your bill Sign up to Priority Services

Where your money goes

Improving water services in your area

The Big Upgrade brings together water companies across England to improve services, support local communities and help protect the environment now and for the future.

 

Find out more about The Big Upgrade.

 

 

 

Find improvements in your area

Layer Water Treatment Works upgrade

 

 

We're investing £29 million to improve the Layer Water Treatment Works, helping us continue to provide drinking water for our customers across mid-Essex.

 

As part of the upgrade, we're building a new sand storage and washing area, and installing a large new filter to help treat water even better. This filter is the first of its kind at this size in the UK.

 

These improvements will make the treatment process more efficient, help protect water quality, and support a reliable water supply for years to come.

 

Working together with Farrans Construction, we're helping to modernise one of Essex's most important water treatment sites, so it can continue to serve local communities now and in the future.

 

Find out more about projects happening in your area on our Community Hub, where you can also sign up to receive updates by email.

Improving Suffolk's water network

 

 

We're investing in a programme of water mains renewal projects across Suffolk to help provide reliable water supplies and reduce the risk of bursts.

 

Work is already underway in Fressingfield and Park Road, with another scheme planned to begin soon on Mellis Road in Yaxley. Together, these projects represent a multi-million-pound investment in replacing older pipes and strengthening the local water network.

 

We're carrying out the work with our partner T4 and carefully planning each stage to keep disruption to residents and businesses to a minimum. We'll continue to keep customers updated throughout the project.

 

Once complete, these improvements will create a more resilient network and help provide reliable, high-quality water supplies for local communities now and in the future.

 

Find out more about projects happening in your area on our Community Hub, where you can also sign up to receive updates by email.

 

 

 

Your water company of the year

We're delighted to share that we've been named water company of the year at the Water Industry Awards 2026. This national award recognises our commitment to delivering great service for our customers, caring for the environment and finding new ways to improve what we do. Read more about the awards. 

 

 

Your feedback matters

We'd love to hear what you think about Newsdrop. If there's a topic you'd like us to cover more of – or less of – in future editions, please let us know.

 

Your feedback helps us make sure this newsletter continues to be useful and relevant to you. Complete our short survey for your chance to win one of ten £30 vouchers. 

Are you sure?

Changes are waiting to be saved

Hosepipe restrictions

 

We are introducing a Temporary Use Ban, also known as a hosepipe ban, across our supply area. 

 

Visit our Temporary Use Ban page for more information.