Bereavement support

Losing a loved one is a difficult time.

We have partnered with Settld to provide a free online form to notify us of the death. You can also use Settld to inform all other organisations, from banks to social media providers, in one go. 

Alternatively, if you prefer, you can call our team on 0800 090 2422

We have an experienced team here to help and support you. If you need any help, or have questions, ask away.

We know you'll have lots on your mind at this time. To help where we can, we've set out a list of things you'll need:

• the customer account number
• personal details of your loved one, such as date of birth and address, and
• a water meter reading, where possible.

Don't worry if you don't have all the information, our team will still be able to help.

We also accept notifications through Settld a free online service that makes it easy for you to notify all companies at the same time - from banks, to phone providers to energy firms. Instead of having to call and email these companies separately, you can just fill in a simple online form and Settld will contact everyone on your behalf.