Financial support

Help paying your bill 

If you're having trouble paying your bill, we're here to help you.

We offer a range of options, including flexible payment plans, payment breaks and financial support schemes such as low income discounts, bill caps, and the option to pay your bill from your benefits.

Find the right support for you

Find out if you're eligible for a discount on your bill by completing the online form (opens new window).

You'll also find out if you're receiving the benefits you're entitled to.

Support from ReachOut

We work with a company called ReachOut to support our customers through difficult times – not just with money, but with any challenges you may be facing. Sometimes, we ask ReachOut to get in touch with our customers to see if they can help.

ReachOut is not a debt collection agency and won’t ask for payments. Their team, known as Pathfinders, provides friendly and confidential support. They'll listen to your situation and guide you to charities and organisations that can offer free help, such as grants, advice, and support for your financial, mental, or physical wellbeing.

If you haven’t heard from ReachOut but think you could benefit from some support, please visit our Debt advice and support organisations page.

TellJO – Are you OK?

We’ve partnered with TellJO, which means we may contact you to offer a TellJO Wellbeing Check and make sure we’re providing the support you need.   TellJO will ask questions to better understand any hardships you face and help us personalise our service. With your consent, the information you share may also be used to update the Priority Services Register.   So if you’re contacted by us, it’s all part of our commitment to making sure our customers are supported.