Our contact centres are very busy right now, and it will take longer to answer your call. Please only call if your issue is urgent.
Help keep our phone lines free for emergencies and our vulnerable customers.
If you have been affected by COVID-19 (Coronavirus) and are struggling to pay, please don't worry. We're here to help you, now and always.
Policy in Practice benefit calculator
We've teamed up with Policy in Practice to make sure you can find out what government benefits you may be entitled to. Try Policy in Practice's calculator, it should take around 30 minutes to complete.
Help with Direct Debit payments
Please consider applying for a payment break here, or contacting our team through Messenger before you cancel your Direct Debit. There are lots of ways we can help you manage your payments during this time.
If you have a water meter, receive benefits, and use lots of water, WaterSure can reduce your bill
Are you on a low income? SupportPlus can give you up to 50% off your annual water bill
If you've fallen behind with your payments, you can pay both the money owed and your current charges from your benefits