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If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

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Check for toilet leaks
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If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water services to 1.8 million people in Essex and Suffolk.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

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Community events in Suffolk - Carlton

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Community events in Suffolk - Carlton

Come and meet Carlton

We're coming to your area in our Community Engagement Vehicle, called Carlton to talk to you about anything water related.

We understand you may have questions about smart meters and your bills, and we're here to help. Plus, we’ll make sure you’re aware of the extra support we can provide, such as financial help, free Priority Services and water saving advice.

We can even help you with meter reading or testing for a leak.

Where we'll be

DATE	LOCATION	TIME
Wednesday 20 August	Scratby Village Hall	10am – 4pm
Wednesday 20 August	Rural Coffee Caravan – Worlingworth	10am – 12pm
Thursday 21 August	Marina Leisure Centre – Great Yarmouth	10am – 4pm
Tuesday 26 August	Lowestoft High Street	10am – 4pm
Wednesday 27 August	Rural Coffee Caravan – Sweffling	10am – 12pm
Wednesday 27 August	Rural Coffee Caravan – Westhorpe	2pm – 4pm
Thursday 28 August	Hemsby Car Boot	7am – 12pm
Saturday 30 August	Gorleston Promenade	8am – 2pm
Sunday 31 August	Multicultural Festival Ipswich	12pm – 6pm
Monday 1st September	Winterton Car Boot	7am – 12pm
Tuesday 2nd September	Be Well Bus – Stowmarket	10am – 2.30pm
Tuesday 2nd September	Rural Coffee Caravan – Finningham	10am – 12pm
Wednesday 3rd September	Rural Coffee Caravan – Redlingfield	10am – 12pm
Thursday 4th September	Rural Coffee Caravan – Kenton	10am – 12pm
Friday 5th September	DIAL – Great Yarmouth	2pm – 4pm
Saturday 6th September	Great Yarmouth Pride	10am – 2pm
Saturday 6th September	Coffee Morning – St Andrews Church – Gorleston	10am – 12pm