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Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

Water pressure

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Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

Leaks

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Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water services to 1.8 million people in Essex and Suffolk.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

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Community events in Suffolk - Carlton

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Community events in Suffolk - Carlton

Come and meet Carlton

We're coming to your area in our Community Engagement Vehicle, called Carlton to talk to you about anything water related.

We understand you may have questions about smart meters and your bills, and we're here to help. Plus, we’ll make sure you’re aware of the extra support we can provide, such as financial help, free Priority Services and water saving advice.

We can even help you with meter reading or testing for a leak.

Where we'll be


Thursday 24 July	Thurston Community Day	10am – 2pm
Monday 28 July	Community Day – Stowmarket	10am – 2pm
Tuesday 29 July	Be Well Bus – Leiston	10am – 2:30pm
Friday 1 August	DIAL – Great Yarmouth	2pm – 4pm
Saturday 2 August	Gorleston Clifftop Festival	12pm – 6pm
Sunday 3 August	Gorleston Clifftop Festival	12pm – 6pm
Tuesday 5 August	Lowestoft High Street	10am – 4pm
Wednesday 6 August	Roys Car Park – Beccles	10am – 3pm
Thursday 7 August	Winterton Coffee Morning – Beach Road	10:30am – 12:30pm
Friday 8 August	Sax Fest – Saxmundham	12pm – 6pm
Monday 11 August	Winterton Car Boot	7am – 12pm
Tuesday 12 August	Carlton Marshes – Lowestoft	10am – 4pm
Wednesday 13 August	Lowestoft High Street	10am – 4pm
Saturday 16 August	Framlingham Country Show	10am – 5pm
Sunday 17 August	Framlingham Country Show	10am – 5pm
Tuesday 19 August	Be Well Bus – Framlingham	10am – 2:30pm
Wednesday 20 August	Scratby Village Hall	10am – 4pm
Wednesday 20 August	Rural Coffee Caravan – Worlingworth	10am – 12pm
Thursday 21 August	Marina Leisure Centre – Great Yarmouth	10am – 4pm