Meeting your appointments, keeping you informed, providing our services to the best of our abilities. We aim to get it right, first time, every time.
For more information about our Guaranteed Standards of Service, download the 'Our promise to you' leaflet below.
You're not alone. If you're struggling to pay your bill, we want to help
Find out moreSpotted a leak in the street? Check it's been reported on our Community Portal leak map!
Find out moreFrom bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
Find out more