Our non-metered customers are currently receiving their annual bills. This means you may have to wait longer than usual to speak to us.
It’s quick and easy to use our website to make a payment, set up a payment plan, apply for a meter, tell us you're moving home, sign up for Priority Services. If you're struggling to pay your bills, try our eligibility checker to find out which financial support schemes you may be eligible for.
You'll receive one bill from us for both your sewerage and water charges from January onwards. If you’re contacting us about your latest bill and payment, you may find some helpful information about the change on our dedicated page One bill Anglian Water.
We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.
If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.
Do you have a question for us, about your bills, moving home, updating your details, or changes to your payment plan? Something else entirely? No problem, use our online contact us form!
You can also write to our Head Office:
Northumbrian Water Ltd
Please let us know about any concerns you have. Find out more about customer care here.