Contact us
Get in touch for help with your account, bills, services and supply
Important information
It’s quick and easy to report a problem, set up a payment plan, tell us you're moving home, or
sign up for Priority Services.
If you're struggling to pay your bills, try our eligibility checker to find out which financial support schemes you may be eligible for.
Your 2025 bill
Find out more about why bills are increasing and the support we can offer if you need help to pay.
How would you like to talk to us?
We're here for you
We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.
If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.
Do you have a question for us?
It could be about your bills, moving home, updating your details, changes to your payment plan or something else. We're here to help:
- Complete our online contact us form.
- Write to our Head Office:
Northumbrian Water Ltd
Northumbria House
Abbey Road
Durham
DH1 5FJ
Losing a loved one is a difficult time, and we're here to support you.
There are a number of easy ways you can let us know about a bereavement.
Please visit our dedicated bereavement page for details on how to notify us.
Want to find out more about our environmental activities?
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