If you have a question, use our contact forms to email us.
We'll get back to you within ten working days.
Moving home
The quickest way to tell us about a home move is online, by clicking the button below.
If you've already told us you're moving, but you need to update your details, continue to fill in this form.
If you're a landlord, you can visit the Landlord Tap (opens new window) to let us know about tenant changes.
Change or update my payment plan
You can set up a payment plan quickly and easily with an online account.
If you're struggling to pay, we're here to help.
Find out about our financial support.
Want to talk to us?
Give a meter reading
Give us meter readings with an online account, or with our free app.
I want a copy of my bill
You can download copies of all your recent bills with an online account.
Update my name or contact details
Would you like to change your surname? Have a new mobile number? Let us know by either updating your profile on your online account, or filling in this form.
If you need to change the account holder, please call us on 0345 782 0111, so we can help.
Bereavement
We appreciate it may be a difficult time for you. You can give us the information needed using the online form below.
Is the deceased's account number and address the same as yours?
Water supply problem
To report a water supply problem, go to report a problem form for help and advice.
Please note, we do not provide wastewater services. Your wastewater supplier will be either Anglian Water or Thames Water.
Important: If your query is urgent, please call us on 0345 782 0999.
If your query isn't urgent, email care@nwl.co.uk
Something else
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Hosepipe restrictions
There is a Temporary Use Ban, also known as a hosepipe ban, across our supply area.
Visit our Temporary Use Ban page for more information.