Report a problem by video
Show us the problem with a short video
Use Vyn (Video Your Notes) to send us a short video instead of explaining the issue over the phone.
Seeing what's happening helps us understand the issue and decide what to do next.
How to send us a video
It's quick and simple to send us a video using Vyn. You'll need a mobile phone with a camera, a microphone and an internet connection. It takes around three minutes.
Using a computer?
What happens next?
We'll review your video and contact you with advice and any next steps.
We aim to respond to all Vyn reports as quickly as possible. Even during busy periods, we'll usually contact you within two working days. Our team is available Monday to Friday, from 8am to 5pm.
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