Contact us

Message us with Facebook Messenger, with questions about your account, services and more.

To send us a message, click here.

Here are our contact centre telephone numbers

If you'd like to chat to us about:

• your account, bills or payments, call 0345 782 0111, or
• your water services, call 0345 782 0999.

Our accounts, billing and payments team are available from 8am to 6pm Monday to Friday, and 8am to 1pm on Saturdays. Our account and billing teams are closed on bank holidays.

Our water services team are available 24/7, so please feel free to call if you're experiencing an issue.

Bereavement support

Losing a loved one is difficult. We have an experienced team here to support you. If you need any help, or have questions, please call 0800 090 2422.

You can send us your documents to webcustaccs@eswater.co.uk.

You can write to our Head Office:

Northumbrian Water Ltd

Northumbria House

Abbey Road

Durham

DH1 5FJ

Please let us know about any concerns you have. Find out more about customer care here.