Message us on Facebook Messenger, with questions about your account, services and more.
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If you'd like to chat to us about:
Our accounts, billing and payments team are available from 8am to 6pm Monday to Friday, and 8am to 1pm on Saturdays. Our account and billing teams are closed on bank holidays.
Our water and sewerage services team are available 24/7, so please feel free to call if you're experiencing an issue.
You can write to our Head Office:
Northumbrian Water Ltd