We're currently getting lots of calls from customers, so you may need to wait longer than usual if you call. If you don't want to wait, you may find the answers you're looking for here, or contact us on Facebook Messenger.
Our accounts and billing team contact hours are:
Our accounts and billing contact centres are closed on bank holidays, however our water services line, 0345 782 0999, is 24/7.
Please note, we only provide fresh water services to our customers. For sewerage and wastewater queries, you need to contact your sewerage provider. Find out who your sewerage service provider is on Water UK's website.
Do you have a question for us, about moving home, updating your details, or changes to your payment plan? Something else entirely? No problem, use our contact us form!
Message us with Facebook Messenger, with questions about your account, services and more.
If you'd like to chat about:
Our billing and accounts contact hours have changed. Thanks for your patience.
Our water services team is available 24/7, but please only call if you have an urgent issue.
Essex and Suffolk Water only provide fresh water services to our customers. For sewerage and wastewater issues, you'll need to contact your sewerage service provider. This is either Thames Water or Anglian Water. Find out who your sewerage service provider is on Water UK's website.
Losing a loved one is difficult. We have an experienced team here to support you. If you need any help please call 0800 090 2422.
Calls to 0345 numbers are usually charged at a local landline rate. Please check with your telephone service provider.
Email us with your questions about your bills, account, or water services at firstname.lastname@example.org
Important: We do not provide wastewater services. Your wastewater supplier will be either Anglian Water or Thames Water.
Important: Due to our efforts to help stop the spread of COVID-19, most of our team are working from home. This means we will not be able to respond to letters quickly.
Please do not send letters at this time.
Where possible, please follow government advice, avoid non-essential travel, stay home and stay safe.
Write to our Head Office:
Northumbrian Water Ltd