Contact us
We work hard to make our customers happy, but we know the best way to improve is to learn from you.

So, do you want to let us know when we're doing a great job? Or maybe give us some constructive criticism?

 

We'd love to hear from you!

Send us a message

Message us with Facebook Messenger, with questions about your account, services and more.

 

To send us a message, click here.

Call us
Here are our contact centre telephone numbers

 

If you'd like to chat to us about:

  • your account, bills or payments, call 0345 782 0111, or
  • your water services, call 0345 782 0999.

 

Our accounts, billing and payments team are available from 8am to 6pm Monday to Friday, and 8am to 1pm on Saturdays. Our account and billing teams are closed on bank holidays.

 

Our water and sewerage services team are available 24/7, so please feel free to call if you're experiencing an issue.

Write to us

You can write to our Head Office:

 

Northumbrian Water Ltd

Northumbria House

Abbey Road

Durham

DH1 5FJ

Need to make a complaint?

Email us your complaints to care@nwl.co.uk, and we′ll work hard to resolve the issue for you.

 

We will get back to you within 10 working days.

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