Our contact centres are very busy right now, and it may take longer than usual to answer your call.
Our accounts and billing contact centre hours are 8am to 6pm on Friday, 27 March 2020.
Our accounts and billing team contact hours have changed. From 30 March 2020 to 3 April 2020, our hours are:
Our water services line, 0345 782 0999, is 24/7. Please help us prioritise emergencies and our vulnerable customers, and only call us if you have an urgent issue. Thanks.
Message us with Facebook Messenger, with questions about your account, services and more.
If you'd like to chat about:
Our contact hours have changed. The hours below will be in place from 30 March 2020 until 3 April 2020. Thanks for your patience.
Our accounts, billing and payments team is available from 10am to 4pm Monday to Friday, and 9am to 12pm on Saturdays. Our account and billing lines are closed on bank holidays.
Our water services team is available 24/7, but please only call is you have an urgent issue.
Losing a loved one is difficult. We have an experienced team here to support you. If you need any help please call 0800 090 2422.
You can send us your documents to email@example.com.
in your email, so we can find your account information.
Important: Due to our efforts to help stop the spread of COVID-19, most of our team are working from home. This means we will not be able to respond to letters quickly.
Please do not send letters at this time.
Where possible, please follow government advice, avoid non-essential travel, stay home and stay safe.
Write to our Head Office:
Northumbrian Water Ltd