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Get in touch

Log into your account to make payments, check your balance, track your usage and more

Get help faster

Log in to tell us you're moving home, make payments, set up and update Direct Debits, give meter readings and more!

Anglian Water: sewerage charges

You'll receive one bill from us for both your sewerage and water charges from January onwards. If you’re contacting us about your latest bill and payment, you may find some helpful information about the change on our dedicated page One bill Anglian Water.

Call back service

If call wait times are longer than normal, we may offer a callback service. This means you can queue virtually and go about your day. If we’re offering this service, you’ll hear it after our estimated wait time. 

 

How would you like to talk to us?

British Sign Language interpreters
We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.

If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.

 

Start a conversation with us here.

Online contact form / write to us
Do you have a question for u?

 

It could be about your bills, moving home, updating your details, or changes to your payment plan? Something else entirely? No problem, use our online contact us form!

You can also write to our Head Office:

Northumbrian Water Ltd
Northumbria House
Abbey Road
Durham
DH1 5FJ

Bereavement support
There are a number of ways you can let us know about a bereavement

 

We have partnered with Settld to provide a free online form to notify us of a bereavement. You can also use Settld to inform all other organisations, from banks to social media providers, in one go. 

 

If you prefer, you can call us. We have an experienced team here to help and support you. If you need any help, or have questions, ask away.

 

We know you'll have lots on your mind at this time. To help where we can, we've set out a list of things you'll need:

  • the customer account number
  • personal details of your loved one, such as date of birth and address, and
  • a water meter reading, where possible.

 

Don't worry if you don't have all the information, our team will still be able to help.

Need to make a complaint?
Please let us know about any concerns you have.

 

Find out more about customer care.

Environmental information
Want to find out more about our environmental activities?

 

Request information about our environmental activities here.

Our guaranteed standards of service
Our Codes of Practice

 

Find out more information about our guaranteed standards of service.