Lead pipe replacement for homes

We're working in specific neighbourhoods to upgrade old water pipes.

While we are in those areas, we're replacing any lead pipework running into properties for free. We will have already contacted you, by email or letter, if we're currently working in your neighbourhood and your property may be eligible. But you need to get in touch to get booked in.

This work is fully funded by Essex & Suffolk Water.

The water pipe that connects your property to the water main in the public highway is owned by you, or your landlord.  If your home was built before 1970 there is a good chance your water supply pipes are made of lead. As part of our current project in your area, if that pipe is lead we will replace and remove this lead pipe, free of charge.*

How to book your initial survey

• If you live in Essex, call 01245 958 711
• If you live in Suffolk, or Norfolk call 01493 504 301
• Complete online form (opens new window)
• Email leadrenewals@eswater.co.uk

We're open Monday to Friday, 9.00am until 4.30pm. If you call outside these hours, please leave a message, and we'll get back to you within two working days. Your standard network rates apply for calls.

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our Privacy Policy.

*Subject to survey assessment.

What our customers have told us

Customer, Glastonbury Drive, Westcliff on Sea; “Just a quick message to say how pleased we are with the work to renew our lead main water supply. The team of workers was excellent from survey to completion. We were kept constantly informed of each step in advance. The guy who appeared to be in charge of the digging team was exceptional, making sure everything went to plan and households knew what was going on. Well done and thanks to all involved.”
 

Customer, Ridgeway Gardens, Westcliff-on-Sea; "I was really impressed with the work and how little disruption there was. The team was very helpful and polite."

Louisa, Leigh on Sea; “Just wanted to say thank you for all the work, it is much appreciated. You really have great workers. They did a great job.“

Customer, Beach Avenue, Leigh on Sea; “On Thursday your operations teams replaced our lead inlet as part of your initiative offer. I forgot to take their names but wanted to thank you and them for the outstanding job they did. They were polite, considerate, and diligent and a real credit to your company. Really happy with the job they did and how clean they left my hallway/front garden. Please pass on my thanks to them.”

Resident, Crescent Road, Leigh on Sea; "The team who came to replace my lead pipe were so polite, clean and tidy. They really went above and beyond."

Customer, Tattersall Gardens, Leigh on Sea; "I’m so happy with the work. The team was incredibly polite and efficient throughout the entire process. Even though they replaced the water supply pipe, you'd never know they had been here. Everything was restored so perfectly that it looks exactly as it did before."