Our quarterly newsletter

Welcome to Newsdrop

Newsdrop is our new quarterly newsletter, bringing you the latest news, updates and useful information about your water services. 

Every few months, we'll focus on the things you've told us matter most.  We hope you enjoy reading it and find it helpful.

If you'd like to receive future editions straight to your inbox, log in your online account and update your communication preferences in your profile.

In the news - October Edition

A big thank you to everyone who has helped save water this year.  

Since the Temporary Use Ban was introduced in August, water use is down 7%, helping to protect water for local communities, wildlife and the places we all enjoy across Essex and Suffolk. 

Thanks to your efforts, we're in a much stronger position than we were a few months ago, but there's still more we can do together to help keep water flowing for homes, businesses and the environment. 

We're continuing to find and fix leaks, improve our water network and keep a close eye on supplies across the region. Please keep up the great work by using water wisely. By working together, we can help make sure there's enough water for everyone, now and into the future.  

Are you winter ready?

Staying safe this cyber security awareness month

We work hard to make our online services simple, accessible, and convenient to use. More than half of the contacts we receive from customers each month are now through digital channels.

October is Cyber Security Awareness Month, it's also a good time to remember to stay safe online. Online scams are becoming more common, but there are some simple steps you can take to help protect your personal information and reduce the risk of fraud:

• Make sure you use a different password or passphrase for each of your accounts. That way if criminals get access to one, they can’t use that to get into all your other accounts.
• Check emails and text messages before clicking links or sharing information, particularly if a message seems unexpected or creates a sense of urgency.
• If you receive a communication from Essex & Suffolk Water that you think may not be genuine, you can contact us.

Helping local nature thrive

Our Branch Out programme (opens in a new window) programme is helping nature and communities flourish together. Since 2020, we've invested more than £1 million in local environmental projects, supporting habitat restoration, wetland creation and river improvements across our region.

The programme has helped create or enhance 260 hectares of valuable wildlife habitat, improved over 1,350km of riverside environment and connected more than 335,000 people with nature, leaving a lasting positive impact for wildlife and local communities alike. This is just one of the many ways we're working to make a positive difference across the region.

You can find out more in our Sustainability Report, which shares the progress we've made, the challenges we're working through and how we're supporting customers, communities, and the environment for the future. If you, or your organisation, are involved in a project, you can apply for Branch Out funding (opens in a new window).

How are we doing, really?

Our customers tell us they value honesty and transparency about how we are performing. That’s why each year we share an annual report (opens in a new window) on how we are meeting the outcomes we set in our business plan. Here are some of the top things you might find interesting:

• We supply around 1.1 billion litres of water every day to homes and businesses across our operating areas.
• More than 161,000 customers received financial or practical support through social tariffs, payment assistance and tailored services. Our goal is to eradicate water poverty by 2030.
• Our Priority Services Register now supports 14.4% of customers.
• We have ranked first for Customer Experience in the Ofwat industry-wide league table for the last two years.
• With the use of smart technology and smart meter installations, we are finding leaks faster and using water more efficiently. We’ve reduced leakage by an average 11.9 megalitres per day.

Finally, in September 2026, we became the first water company in the world to achieve the Service Excellence Kitemark™ by the British Standards Institution (BSI) for outstanding service to customers.

Have your say

Your feedback helps us improve our water and wastewater services. There are lots of ways to have your say and tell us the things that matter most to you.

Join our online community of colleagues and customers through Have Your Say (opens in a new window). 

Come and see us

Our Local Action events are a great opportunity to meet our team, ask questions and learn about how our investment plans will support your community and local environment.