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Sign up for Priority Services

Sign up for Priority Services

Help is here, for anyone who needs it.

If you are filling in this form on behalf of someone under 16 then please register as yourself.

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Are you an Essex & Suffolk Water bill payer?

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If you have an online account please log in below, otherwise select 'I don't have an online account'

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Let's find your account

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As it appears on your bill
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First, some details about you

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Who are you registering on behalf of?
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Their date of birth
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Does the person you are registering pay an Essex & Suffolk Water bill?
Do they pay an Essex & Suffolk Water bill?
Please type the account number of the person you are registering on behalf of
Would you like to be a nominated contact for this account?
You can nominate yourself as their point of contact

Your Priority Services options

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The person being registered for priority services is
Is the person being registered affected by any of the following?
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Is the person being registered affected by any of these circumstances?
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Would the person being registered have difficulty collecting an alternative supply of water in the event of a water supply disruption?
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How can we support the person being registered?
Please inform us of any additional information

Please use the box below to tell us anything about your circumstances that will help us support you. This is optional.

You can set a password so our team can prove their identity when they visit
Protect your home with our password scheme, so all you need to do is ask for a password from our team when they knock on your door.
How would you like your bill?
We can give you your bills in Braille, large print, audio CD and more
How did you hear about the priority services register?

Just one more thing...

With an online account, you can easily update your Priority Services choices in the future
Would you like to create an online account?
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Registration complete

We've updated your choices

Your Priority Services selections have been saved. Your confirmation number is We'll update this account within 10 days. Your confirmation number is Online account created, look out for email. Your confirmation number is

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Northumbrian Water Limited

Registered in England and Wales

Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

Essex & Suffolk Water
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