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Help is here, for anyone who needs it.

Complete this form as best you can, so we can provide any additional support you need.

Tell us how we can contact you

First name

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Address

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Your customer account number

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How can we support you?

Tell us what Priority Services we can provide to you, to support you best.

Our Services include options for your bill, language translation services, password schemes, and mobility awareness.

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I have mobility/medical issues, please send me bottled water during supply outages.

Set a password, so our team can prove their identity when they visit your home

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How would you like your bill?

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Let us know if you would like a trusted family member, carer or friend to discuss your account on your behalf with our form.

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How did you find out about our Priority Services?

Please refer to our privacy policy for full details of the way we use the information collected during our interactions with customers and enquirers.

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Thanks for sending us your application. We will update our systems within 10 working days, so we can provide you with the support you need.

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For extra support, sign up for free Priority Services here. Click here if you're struggling to pay.

Please only call if your issue is urgent.

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Our key workers are out making sure your services keep flowing. Find out more here.