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Who to talk to and when

Concerns about our compliance are taken very seriously.


We ask that you talk to us about any concerns first, so we can investigate. To contact us, call 0345 782 0111.


You can also write to us at:


Essex & Suffolk Water

Customer Centre

PO BOX 292


DH1 9TX 

Complaints to the regulator

You have the right to raise your concerns to our regulator, the Information Commissioner's Office, by using the details below:


Information Commissioner's Office
Wycliffe House
Water Lane


You can call the Information Commissioner's Office on

01625 545 700.

Notice owner

The notice owner is NWL's Data Protection Officer, and can be contacted at

Reviewing our policy

We review our privacy policy at least once a year, or earlier when there are changes to legislation or our processes.

Last update

This page was last updated on 21 December 2023 (Version 14).

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