Household
Business
Building and developing
Group

Accessibility

Account

If you're already registered, log in to manage your account.

Manage your account online

Discover all you can do with an online account. It's a quicker, easier way to manage your account.

Create an online account

Make payments, set up a payment plan, view your usage, and more. It takes a few minutes to set up.

Bills and payments

Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.

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Bills and payments

Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.

View your bill

Make a payment

Set up a Direct Debit

Set up a payment plan

Ways to pay your bill

Understanding your bill

Is your bill high?

Our charges

Feedback on our billing service

Moving home

If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.

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Moving home

If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.

I'm already a customer

I'm a new customer

I'm a landlord

I'm a student

Moving day checklist

Check if we supply your water

Water meters

Find out if a meter can save you money, apply online, submit a reading, and find your meter.

Download the Essex & Suffolk Water app

Managing your account is now even easier with our app. Download today from the App Store or Google Play.

Help and support

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

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Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

Water pressure

Water quality

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Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

Leaks

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Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water services to 1.8 million people in Essex and Suffolk.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

Accessibility

My account

My account dashboard

Your account details, all in one place.

Moving home

It's quick and easy to let us know you're moving.

Switch to eBilling

View your bills online and cut down on paper waste.

Apply for a water meter

It only takes a few minutes to apply.

Check my local area

Check for leaks or water disruptions that could be affecting your water supply.

Help paying your bill

Use our eligibility checker to find out which financial support schemes you can apply for.

Help and support

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

Return

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

Water pressure

Water quality

Return

Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

Leaks

Return

Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water services to 1.8 million people in Essex and Suffolk.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

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Accessibility

Household
Business
Building and developing
Group

Water efficiency

Home
Business
Water efficiency

Saving water in the workplace reduces bills, but it also has many other benefits, such as:

Help your business to comply with current and future environmental legislation
Reducing your carbon footprint
Improving your company’s environmental performance
Generating positive PR

Useful links

Water fittings

Water fittings in businesses often experience more frequent use than in domestic dwellings, which means that payback times following investment can be excellent.

Find out more

Bigger businesses

For larger water users there may be more opportunities to make water savings including: • Industry sector benchmarking • Data logging • Grey water recycling and rainwater harvesting • Waste and effluent minimisation • Water balance audits. Our Total Water Solutions team provide commercial solutions to help you save water and money. You could also contact your retailer, or other third-party providers of water efficiency advice, to discuss what services they offer.

Find out more

Further water efficiency information

Please find below some links to external organisations that have information that you may find useful to save water. You may also wish to contact your water retailer to see if they have any schemes or initiatives that may be of use to your company.