Visit our Temporary Use Ban page for more information.
Following a global Microsoft outage affecting some of our systems, you may experience slower responses from us while services return to normal.
If you're already registered, log in to manage your account.
Discover all you can do with an online account. It's a quicker, easier way to manage your account.
Make payments, set up a payment plan, view your usage, and more. It takes a few minutes to set up.
Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.
If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.
Find out if a meter can save you money, apply online, give a reading, and how to find your meter.
If you have questions about your new bill, charges, or payments, we’ve put all the answers in one place.
If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.
If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.
Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.
If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.
If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.
There are several ways you can get in touch to let us know about a bereavement.
Find out if switching to a water meter could save money and apply online.
Got a question? Visit our FAQs page for support, advice and more.
We're here to help whenever you need us. Find out how to get in touch with us here.
We’re here to help whenever you need us. Find out how to get in touch with us here.
Check for leaks or water disruptions that could be affecting your water supply.
Spotted a leak or have an issue with your water.
Call our 24-hour helpline if you’ve found a heavy leak or burst.
Find out what we do during an incident, including how we support you and keep you updated.
Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.
Find an approved plumber near you.
If you've spotted a leak, report it online.
We provide water services to 2.0 million customers in Essex and Suffolk.
Our new quarterly newsletter, brings you the latest news, updates and useful information.
Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.
Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.
Find out what we have been doing and will be doing to enhance your waterways and rivers.
Find out about projects taking place in your area.
Bring along the family to enjoy a wander around this breathtaking reservoir.
Your account details, all in one place.
It's quick and easy to let us know you're moving.
View your bills online and cut down on paper waste.
It only takes a few minutes to apply.
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