We offer a range of free Priority Services to all our customers.
If you've had a letter from your GP about shielding to protect yourself from COVID-19, or you're experiencing a change in your circumstances, please sign up for Priority Services, so we can support you as much as we can.
And don't forget, if you don't need these services, you might know someone who does. Family, friends, neighbours, spread the word, so we can help as many people as we can!
Watch our helpful video, at the bottom of this page, to find out more about our Priority Services.
Here's a few ways our Priority Services can help
We'll be happy to read your meter for you, give you more time to answer the door or telephone, and we'll make sure we don't park outside your home, blocking access.
Sign up for Priority Services hereProtect yourself against scammers, and set a password. We'll use the password when we call or visit, so you know it's really us.
Set a password hereTo make sure all our customers can talk to us comfortably, we offer Recite and a free language translation service.
Sign up for Priority Services hereChoose from our Priority Services to get the right support for you
We offer Text Relay and British Sign Language translation, so you can get in touch with us easily.
Sign up for Priority Services hereWe can send you your bills and letters in large print, Braille, audio CD and more.
Sign up for Priority Services hereIf you want some help to manage your account, you can authorise your family, friend or carer to speak to us on your behalf.
Sign up for Priority Services hereWho doesn't love a freebie? Save money, save water, with our water saving kits
Claim your kitYou're not alone. If you're struggling to pay your bill, we want to help
Talk to usYou only pay for the water you use with a water meter, why not see if you can save?
Try our calculator