We all need a little extra help at some point in our lives.
We offer a range of free Priority Services to all our customers. If you have received a shielding letter from your GP in regards to protecting yourself from COVID-19, we strongly recommend you sign up to Priority Services, so we can assist you as much as we can.
And don't forget, if you don't need these services, you might know someone who does. Family, friends, neighbours, spread the word, so we can help as many people as we can!
Take a look at the services we offer:
Assistance for mobility and health issues
If your water supply is ever interrupted, we can deliver bottled water to you.
You can also let us know if you need a little extra time to answer the door or telephone, or if you need 24 hour vehicle access.
Our password scheme
Make sure you keep your home secure against bogus callers with our password scheme.
Criminals sometimes pose as 'the Water Board', to try to get inside your home.
You can set a password, so you know when our colleagues are visiting. You can also ask any of our colleagues for proof of identity.
Still unsure? Call us on 0345 782 0111. We'll be happy to help you identify our team.
Bills in Braille, large format or audio CD
If you're visually impaired, we have lots of options to help.
You can ask for your bills and other communications to be sent in Braille, large format or audio CD.
British Sign Language or Text Relay for the hard of hearing
We're happy to organise a British Sign Language interpreter for you, or you can dial 18001 with any of our contact numbers. This will then activate Text Relay, which acts as an interpreter for us.
Accessibility and language options
We use Recite on this website.
To activate it, click the 'Accessibility and language options' link at the very bottom of the page.
Language translation
We're happy to help any customer who doesn't speak English as a first language.
All you need to do is call the team and ask for an interpreter. We'll arrange one as quickly as we can.
For questions about your bill or account, call 0345 782 0111.
For questions about your water supply and services, call 0345 782 0999.
Our telephone lines are available from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays.
Nominated contact
Nominate your trusted friend, family member, or caregiver, to manage your account on your behalf.
Nominated contact form
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We’re here to support you.
For extra support, sign up for free Priority Services here. Click here if you're struggling to pay.
Please only call if your issue is urgent.
It’s easy to make payments, tell us you’re moving, and more online.
Our key workers are out making sure your services keep flowing. Find out more here.