We offer a range of free Priority Services to all of our customers.
If you have mobility problems, a visual or hearing impairment, a long term illness, or if you're experiencing a change in your circumstances which means you’re finding it hard to cope, we can help you.
Families with children under five years old and anyone who would like to register a password for extra peace of mind can also register - so if there’s ever a problem, we can prioritise our support to you.
And don't forget, if you don't need these services, you might know someone who does. Family, friends, neighbours, spread the word, so we can help as many people as we can!
Watch our helpful video, at the bottom of this page, to find out more about how our Priority Services can help you.
Here's a few ways our Priority Services can help you
We'll be happy to read your meter for you, give you more time to answer the door or telephone, and we'll make sure we don't park outside your home, blocking access.
Sign up for Priority Services hereProtect yourself against scammers, and set a password. We'll use the password when we call or visit, so you know it's really us.
Set a password hereWe offer Text Relay and British Sign Language translation, so you can get in touch with us easily.
Sign up for Priority Services hereTo make sure all our customers can talk to us comfortably, we offer Recite and a free language translation service.
Sign up for Priority Services hereWe can send you your bills and letters in large print, Braille, audio CD and more.
Sign up for Priority Services hereIf you want some help to manage your account, you can authorise your family, friend or carer to speak to us on your behalf.
Sign up for Priority Services hereWho doesn't love a freebie? Save money, save water, with our water saving kits
Claim your kitYou're not alone. If you're struggling to pay your bill, we want to help
Talk to usYou only pay for the water you use with a water meter, why not see if you can save?
Try our calculator