Make payments, check your balance, track your usage and more
Your water is an essential part of your life, so it's only right that if you experience any issues with it, you should be able to get answers.
If your water supply has stopped, we've got some advice to get it back up and running again
What to do when the water is less than crystal clear
Lots of things can affect the taste and smell of your water, right down to where we get it from
What causes hard water and what does it mean for you?
How we use water, and what we can do to cut down our usage
Too low? Too high? Be like Goldilocks and see what you can do so the pressure is just right
Piping hot! But, do you add the milk first? However you like yours, we just add water
Ice cold, with a slice of lemon... However you like yours, we just add water
Northumbrian Water Limited
Registered in England and Wales
Company Number: 02366703
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!