You can check the status of your application with your online account

Your estimated installation date can be found in your confirmation email and on your online account. Please note, we aim to fit the meter within a month of receiving your application, but this may take up to 90 days. If your meter is not fitted in 90 days, we’ll switch you to metered charges from day 91. In the meantime, if you need help with your payments, please get in touch so we can help you. #XX/XX/2019