Smart water meters
Smart meters help keep your water flowing
Smart meters help us understand how water is used across our network so we can keep clean, clear, great-tasting tap water flowing to your home. They also help you see how much water you're using, so together we can protect this precious resource for future generations.
By 2035, all water meters in the UK will be smart, with water companies rolling them out over the coming years.
When will smart meters be fitted in my area?
The map below shows when we’ll start work in each area across Essex and Suffolk to fit and replace meters. This is a 10-year replacement programme, and we’re prioritising the oldest meters first. We’ll contact you directly when it’s time for your upgrade.
Essex
Suffolk
* These maps are correct at July 2025 and are subject to change. Please check back for updates.
When will I be able to see my water usage online?
A smart meter needs to connect to the LoRaWAN network before you can view your usage online. Our network partner is rolling out this network in the areas shown on the map. This means your meter may not be connected straight away, but we’ll let you know as soon as your water usage becomes available to view in the app and online.
If you apply for a water meter now, you’ll still receive a smart-enabled meter but if your area isn’t yet on the map, your meter won’t be connected until the network reaches your area. Please keep checking the map for updates on when we’ll be in your area.
FAQs
All newly fitted water meters are smart-enabled.
This means your meter will automatically connect to the network once it becomes available in your area.
Until your meter connects, you won’t see any usage data. Our smart meter programme is being rolled out over 10 years, so it may take some time before every meter is connected. You don’t need to do anything, we’ll let you know as soon as your meter is connected.
In the meantime, you can keep checking our map for updates on when we’ll be in your area.
Water meters have changed a lot over the years.
Our new smart meters measure your water use and automatically send readings through a secure network.
Once your smart meter is connected to the network, you can track your daily, weekly, and monthly usage in our app and online account. It gives you a clearer understanding of how much water you’re using.
Having a smart meter also means your bills are more accurate. They can also help spot leaks early before they cause damage or impact your bills.
Our smart meters use a special type of network called LoRaWAN to send your readings automatically.
This network doesn’t use your home Wi-Fi or electricity.
The network is set up and looked after by a third party, who installs and maintains the technology that keeps your meter connected.
Yes. Public Health England has confirmed that smart meters do not pose a risk to health.
You can read more information about smart water meters in this Public Health England report (opens new window).
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