Your bill

The average bill will go up by 4.7% per year for water services.

For a detailed breakdown of our charges, go to our charges 2026/27.

Over the next five years, we’re investing £1 billion in the region to improve the local water network. To support this investment, bills will go up alongside increased investment from shareholders.

These investments are already improving things customers asked us to invest in, including enhancing the environment and strengthening resilience for homes and businesses. Some of these projects include:

• Barsham, Suffolk – a £52.1 investment to be completed in summer 2026. A new treated water reservoir and pumping station will provide improvements to the resilience and quality of drinking water for around 75,000 customers. On land next to the existing treatment works, a new underground reservoir is being built, capable of holding 20 million litres of treated water, ready for supply to customers across a wide geographic area, including the towns of Beccles, Bungay, Lowestoft and Southwold.
• Layer de la Haye, Essex – a £30m upgrade at Layer de la Haye Water Treatment Works to improve drinking water quality and resilience for around 370,000 customers is due for completion in summer 2026. Work includes installing the UK’s first large-scale Mecana filtration system and a new sand washing facility, delivering energy and carbon savings.

More than 350 projects are planned across the region over the five years and also include:

• The Suffolk Water Recycling, Transfer and Storage Project - a major initiative to secure future water supplies while protecting nature and promoting sustainability. The project will deliver long-term water resilience for the region through the development of a new Advanced Water Recycling Plant, new water pipelines and two new drinking water reservoirs. 
• Langford Water Treatment Works - £80m of investment between now and 2030 to improve the resilience and quality of water supplies for customers in Essex. The investment will enhance the treatment processes, helping to mitigate the impact of climate change, while also protecting the environment from over abstraction.

For every pound spent as part of the work, 60p of it will stay in the region, creating opportunities for local suppliers and contractors.

For more information about investments in your area, go to our investment plan page.

We understand that a bill increase will be concerning.

Last year we helped over 100,000 customers with financial support, and we want to continue to help those who need it.  That's why we offer a range of financial support options. 

We provide flexible payment plans to spread the cost of your bill, along with financial support schemes such as low income discounts, bill caps, and the option to pay your bill using benefits.

Use our eligibility checker to find out which financial support schemes you can apply for.