Need help? We're here for you
When things don't go along as planned there is no need to worry. You can count on a professional support team you can rely on.
Pick a topic for support, advice and more
Bills and payments
- How can I pay my bill?
- Can you explain my Essex & Suffolk Water bill to me?
- My bill is very high, can you help?
- How do I make a payment online?
- What are your charges?
- Do I still pay charges if my property is empty?
- What is Rateable Value and how does it affect my bill?
- How do I switch to eBilling?
- Why have my payments gone up?
- I'm struggling to pay my bill, can you help?
- How do I tell you the account holder has passed away?
- I'm a student, can you help me understand my bill?
- How can I give feedback to help improve your billing services and learn about the changes you've made?
Struggling to pay
- What is WaterSure - bill cap scheme?
- I'm struggling to pay my bill, can you help?
- Can I pay my bill from my benefits?
- Why have my bill/payments gone up?
- I'm on a water meter, but I need to use lots of water, can you help?
- Is there someone I can talk to about my financial difficulties?
- Can you tell me about the low income discount scheme?
- What are Credit Reference Agencies?
- How can I find out about benefits or other help I may be entitled to?
- Struggling with money is affecting my mental health, what help is out there for me?
Leaks
- How do I report a leak?
- How can I find out if I have a leak in my home?
- If I have a leak, can I get an allowance on my bill?
- What happens after a leak has been reported?
- Why haven't you fixed the leak in my street?
- Who fixes the leak?
- What should I do if I have a leak in my home?
- Can I get cover for the plumbing and drainage in my home?
Your water quality
- Why is my water a strange colour?
- Why does my water taste bad?
- I have lead pipes, what should I do?
- How do I check if I have hard water?
- What can I do if I have hard water?
- I've moved home, and my water tastes different, why?
- What's causing the pink or black stains in my bathroom?
- How do I know if there is lead in my water?
- Is there nickel in my water?
Your account
- How do I change my email address?
- How do I change my name on my bill and account?
- Can I change my Direct Debit?
- How do I set up a Direct Debit?
- How do I create an online account?
- Can I get a refund if my account is in credit?
- How do I tell you the account holder has passed away?
- How do I close my account?
- Why can't I set up my online account?
Saving water
- Can I save water outside in my garden?
- How can I get my free water saving kit?
- Can I save money with a water meter?
- Why has my water usage gone up?
- What can I do to save water in my home?
- Can I save water outside in my garden?
- Why is saving water so important?
- What is a water butt, and how can it save me money?
Are you sure?
Changes are waiting to be saved