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There are currently 7 events in your area:

  • Unplanned event

    POUND LANE, PITSEA, SS13

    Start Date: 23 July 2018, 00:00

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 23 July 2018, 10:47

    Information about the types of events
  • Unplanned event

    EAST END ROAD, BRADWELL ON SEA

    Start Date: 23 July 2018, 00:00

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 23 July 2018, 15:11

    Information about the types of events
  • Unplanned event

    NR31 - TRINITY AVENUE

    Start Date: 23 July 2018, 00:00

    NR31 - Trinity avenue - we have identified an issue affecting some customers water supplies in your area, we are on site carrying out repairs and during this time some customers may experience nil supply or low pressure

    Last Updated: 23 July 2018, 15:52

    Information about the types of events
  • Unplanned event

    BLACKTHORN ROAD, WITHAM, CM8

    Start Date: 23 July 2018, 00:00

    We are currently on site carrying out a repair at this location. Some customers may experience loss of supply or reduced pressure. We apologise for any inconvenience this may cause and thank you for your patience

    Last Updated: 23 July 2018, 12:29

    Information about the types of events
  • Unplanned event

    CLIFTON WAY, HUTTON, CM13

    Start Date: 23 July 2018, 00:00

    We are currently on site carrying out a repair at this location. Some customers may experience loss of supply or reduced pressure. We apologise for any inconvenience this may cause and thank you for your patience

    Last Updated: 23 July 2018, 12:40

    Information about the types of events
  • Unplanned event

    SS16-WELBECK DRIVE

    Start Date: 23 July 2018, 00:00

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 23 July 2018, 10:35

    Information about the types of events
  • Unplanned event

    ENGINEERING WORKS - SS16 - CLAY HILL ROAD

    Start Date: 23 July 2018, 00:00

    We are currently on site undertaking some essential work on a leaking valve in the above area. This may cause some properties to experience poor pressure or nil supplies. We apologise in advance for any inconvenience this may cause.

    Last Updated: 23 July 2018, 07:26

    Information about the types of events

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Accounts and billing

Accounts and billing

You can update your account quickly and easily using the following online services.

Online

Telephone

Why queue? Call our automated services which are available 24 hours a day, 365 days a year, or click the relevant online links above.

 

To make a payment or check your account balance

You will need your 12 digit customer reference number ready which can be found at the top of your bill.

 

Call our automated service free on 0800 032 3415 (or 01502 584 967).

 

For water enquiries please ring 0345 782 0999.

To report a leak or flood please ring 0800 526 337.

 

To provide a meter reading

You will need either your property reference number from the meter reading card we left you, or your 12 digit customer reference number which can be found at the top of your bill.

 

Call our automated service free on 0800 032 3416 (or 01502 565 402).

 

If you would prefer to call us and speak to one of our Customer Service Advisors, please call us on - 0345 782 0111.

 

We are open to take billing calls 8am-6pm Monday to Friday and 8am-1pm Saturday.

Call costs – standard network charges apply. However charges from some networks or mobile phones may vary. Calls may be monitored or recorded in order to improve service quality and for staff training.

Write to us at:

Essex & Suffolk Water
Customer Centre
PO Box 292
Durham
DH1 9TX

Water and sewerage enquiries

Call us for enquiries regarding your water services on 0345 782 0999

For general enquiries about water services our phone lines are open:

8am - 5pm Monday to Friday

For water emergencies we are open 24 hours.

For third parties who work near our assets - please view the PDF - Working near our assets′ - for further information and contacts.

Sewerage services

Essex & Suffolk Water does not provide sewerage services. Our customers receive these from either Anglian Water or Thames Water. If your sewerage services are provided by Anglian Water you can
contact the company with service or billing queries
on 0345 791 9155 (8am until 8pm Monday - Friday
and 9am until 1pm Saturday). For sewerage service queries and emergencies their 24/7 number is
0345 714 5145.

If you receive your sewerage services from Thames Water, we collect the sewerage charges on their
behalf. This is shown on your bill. If you have a service query please contact Thames Water on 0800 316 9800. For billing enquiries please call us on 0345 782 0111.

Write to us at:

Essex & Suffolk Water
Customer centre
PO Box 292
Durham
DH1 9TX

Report a leak or flood

Report a leak or flood

Call us to report a leak or flood on

0800 526 337

Our phone lines are open 24 hours a day.

Landlord enquiries

Landlord or tenant enquiries

Call us if you have any specific landlord or tenant enquiries on 0845 8506421

8:30am - 5pm, Monday to Friday

Write to us at:

Northumbrian Water
Landlord Integrity
Abbey Road
Pity Me
DH1 9WG

Compliments and complaints

Whether you want to tell us that we have done something really well or that we could have done something better, we really want to talk.

We value our customer’s opinions and this feedback can help us shape the way we operate.

The quickest and easiest way to do this is to call; if you are contacting us about a complaint we will do whatever we can to resolve it straight away.

If this relates to your bill, call:

0345 266 0534

(Monday - Friday 08:00-18:00 and Saturday 08:00-13:00)

If this relates to your water services, call:

0345 782 0999

(Monday - Friday 08:00-16:00)

Alternatively you can email us at webcustenqs@eswater.co.uk. We will make sure you will receive a response to your email; this can take up to 10 working days.

Head office

Head office

Call our head office on 0845 604 7468

Our phone lines are open from:

8:00am - 5:00pm Monday to Friday

Write to us at:

Northumbrian Water
Abbey Road
Pity Me
Durham
DH1 5FJ

Report a leak

 

We have a duty to all our customers and to the environment to promote the wise use of water and to find and repair leaks as quickly as possible. Find out more

Warm weather advice

watering can  

We are asking our customers to keep using water wisely as the current spell of warm and dry weather continues. Find out more

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Tell us you are moving, sign up for ebilling and many other great services! Find out more

Email

 

You can contact us by email by completing an online form. Find out more

twitter

Follow us on our Twitter customer care account - helping with any customer service queries.

Community portal

 

Our community portal is your voice in the work we do to improve your water services. Find out more

Priority Services

Water without the worry  

We have a wide range of services designed for customers who may need extra help. Find out more

Have your say

 

Your feedback is important to us, and allows us to shape the services we provide in the way that you want us to. Find out more

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