Contact Us

Ask us a question

Got a question? Type it below, or take a look at our popular help topics.

 




Get in touch with us
Pay your bill or check your account balance

It’s easy to pay your bill online. You can check your balance, change your address and much more with an online account.

Click here to pay your bill online.

Pay your bill or check your balance with our free automated service on 0800 032 3415. This line is open 24/7.

Would you rather talk to us? Call our advisors on 0345 782 0111. Our contact centres are open from 8am to 6pm Monday to Friday, and 8am to 1pm on Saturdays.

Give us a meter reading

Give us a meter reading, any time of the day, with an online account.

Give us your meter reading here.

Use our free automated meter reading line on 0800 032 3416.

Would you rather talk to us? Call our advisors on 0345 782 0111. Our contact centres are open from 8am to 6pm Monday to Friday, and 8am to 1pm on Saturdays.

Report a leak

For non-urgent leaks, visit our Community Portal to see if the leak has been reported.

For emergency leaks, call our leakline number on 0800 526 337. This number is available 24/7.

Sewer flooding

Essex and Suffolk Water do not provide sewerage services, however if you′re affected by sewer flooding, please contact either:

  • Anglian Water′s sewer floodline, on 03457 145 145
  • Thames Water′s sewer floodline, on 0800 3169 800
Problems with your water supply

If you’re experiencing some problems with your water, such as no water, low pressure or your water is a strange colour:

Update your details

You can use our website to manage details like:

• tell us you’ve moved
• set up a Direct Debit
• submit meter readings
• pay your bills online

Set up an online account, and you can manage all your details quickly and easily.

Don′t forget our free automated service lines, too! Give us a meter reading on 0800 032 3416, or check your balance and make payments on 0800 032 3415.

You can also call our advisors on 0345 782 0111. Our contact centres are open from 8am to 6pm Monday to Friday, and 8am to 1 pm on Saturdays.

Priority Services

You can register for our free Priority Services online.

If you can't use our online form, call one of our helpful advisors on 0345 782 0111.

Our contact centres are open from 8am to 5pm Monday to Friday, and 8am to 1pm on Saturdays.

Bereavement support

Losing a loved one is a difficult time. We want to help as quickly as we can.

Please call us on 0800 090 2422. This is a dedicated line, answered by a member of our team who is specially trained to assist you effectively.

Our team is available from 9am to 5pm, Monday to Friday.



Key contacts
Emergencies

For leak emergencies, please call 0800 526 337.

Send us your documents, or email us

You can email us, or send us your documents, with our online form.

Complaints

At Essex and Suffolk Water, we want to make sure you have a great experience.

We understand things can go wrong sometimes, and we'd like to talk to you so we can help you straight away.

  • For complaints about your bill, please call 0345 266 0534
  • For complaints about your water supply or sewerage service, please call 0345 782 0999

We're available to talk between 8am and 6pm, Monday to Friday and 8am to 1pm on Saturdays.

You can also email us at webcustenqs@eswater.co.uk, and we'll do our best to help you.

Builders and Developers

For building and development queries, call us on 0345 609 4638, or email us at developerservicessouth@eswater.co.uk.

Retailers

For all retailer queries, call us on 0191 301 6066, or email us at wholesale@nwl.co.uk.

Landlords

Landlords can manage their properties from the national Landlords TAP portal.

For queries, call us on 0845 850 6421. This line is available from 8.30am to 5pm, Monday to Friday.

You can also email us at landlords@nwl.co.uk.

Press and Media
For press and media enquiries, please visit our media centre. You'll find our latest press releases, news and contacts for our team.
Our Head Office

You can call our Head Office switchboard on 0845 604 7468. This line is open from 8am to 5pm, Monday to Friday.

Write to our Head Office at:

Northumbrian Water Ltd.
Northumbria House
Abbey Road
Durham
DH1 5FJ

 

Our Essex office address:

Essex and Suffolk Water
Sandon Valley House
Canon Barns Rd
Chelmsford
CM3 8BD

 

Our Suffolk office address:

Essex and Suffolk Water
Trinity House
Waveney Drive
Lowestoft
NR33 0SW
We use cookies on our website. By continuing to browse our website, you are agreeing to use our cookies. Terms and Conditions