Contact us

IMPORTANT WEBSITE MAINTENANCE: To help us continue to deliver an unrivalled customer service, we′re making some essential improvements to our website from 18:00 on Saturday 15th December, until 10:00 on Sunday 16th December 2018.

Our website will be back up and running from Sunday morning, with access to all of our online services. Thank you for your understanding.

Ask us a question

Why not try our online frequently asked question service.  Please type in your question below.

Accounts and billing

Accounts and billing

You can update your account quickly and easily using the following online services.



Why queue? Call our automated services which are available 24 hours a day, 365 days a year, or click the relevant online links above.


To make a payment or check your account balance

You will need your 12 digit customer reference number ready which can be found at the top of your bill.


Call our automated service free on 0800 032 3415 (or 01502 584 967).


For water enquiries please ring 0345 782 0999.

To report a leak or flood please ring 0800 526 337.


To provide a meter reading

You will need either your property reference number from the meter reading card we left you, or your 12 digit customer reference number which can be found at the top of your bill.


Call our automated service free on 0800 032 3416 (or 01502 565 402).


If you would prefer to call us and speak to one of our Customer Service Advisors, please call us on - 0345 782 0111.


We are open to take billing calls 8am-6pm Monday to Friday and 8am-1pm Saturday.

Call costs – standard network charges apply. However charges from some networks or mobile phones may vary. Calls may be monitored or recorded in order to improve service quality and for staff training.

Write to us at:

Essex & Suffolk Water
Customer Centre
PO Box 292

Water and sewerage enquiries

Call us for enquiries regarding your water services on 0345 782 0999

For general enquiries about water services our phone lines are open:

8am - 5pm Monday to Friday

For water emergencies we are open 24 hours.

For third parties who work near our assets - please view the PDF - Working near our assets′ - for further information and contacts.

Sewerage services

Essex & Suffolk Water does not provide sewerage services. Our customers receive these from either Anglian Water or Thames Water. If your sewerage services are provided by Anglian Water you can
contact the company with service or billing queries
on 0345 791 9155 (8am until 8pm Monday - Friday
and 9am until 1pm Saturday). For sewerage service queries and emergencies their 24/7 number is
0345 714 5145.

If you receive your sewerage services from Thames Water, we collect the sewerage charges on their
behalf. This is shown on your bill. If you have a service query please contact Thames Water on 0800 316 9800. For billing enquiries please call us on 0345 782 0111.

Write to us at:

Essex & Suffolk Water
Customer centre
PO Box 292

Report a leak or flood

Report a leak or flood

If it′s not an emergency, you can check our Leaks In Your Area map before reporting a leak to see if we already know about it:

CLICK HERE to check our ′Leaks In Your Area map


If you spot a leak in the street and it′s not on the map, please tell us so we can check it out:

CLICK HERE to ′report a leak′ online

If it′s an emergency, please call us:


0800 526 337

Our phone lines are open 24 hours a day.

Landlord enquiries

Landlord or tenant enquiries

Call us if you have any specific landlord or tenant enquiries on 0845 8506421

8:30am - 5pm, Monday to Friday

Write to us at:

Northumbrian Water
Landlord Integrity
Abbey Road
Pity Me

Compliments and complaints

Whether you want to tell us that we have done something really well or that we could have done something better, we really want to talk.

We value our customer’s opinions and this feedback can help us shape the way we operate.

The quickest and easiest way to do this is to call; if you are contacting us about a complaint we will do whatever we can to resolve it straight away.

If this relates to your bill, call:

0345 266 0534

(Monday - Friday 08:00-18:00 and Saturday 08:00-13:00)

If this relates to your water services, call:

0345 782 0999

(Monday - Friday 08:00-16:00)

Alternatively you can email us at We will make sure you will receive a response to your email; this can take up to 10 working days.

Head office

Head office

Call our head office on 0845 604 7468

Our phone lines are open from:

8:00am - 5:00pm Monday to Friday

Write to us at:

Northumbrian Water
Abbey Road
Pity Me


Follow us on our Twitter customer care account - helping with any customer service queries.

Priority Services

Water without the worry  

We have a wide range of services designed for customers who may need extra help. Find out more

Check our leak map


If you see a leak in the street, check our leak map to see if it has been reported. Find out more

Community portal


Our community portal is your voice in the work we do to improve your water services. Find out more

Warm weather advice

watering can  

We are asking our customers to keep using water wisely as the current spell of warm and dry weather continues. Find out more



You can contact us by email by completing an online form. Find out more

Have your say


Your feedback is important to us, and allows us to shape the services we provide in the way that you want us to. Find out more

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