Provide feedback on our service
We always want to give the best service we can to our customers. Think there’s room for improvement? We welcome and value your feedback as we are continually looking for ways to perfect our service.
Already think we do a great job? We’d still like to know so we can share this with the people involved.
Please call us on 0345 782 0111 for feedback relating to your bill and 0345 782 0999 for feedback relating to water services. We will work to address your feedback straight away. You can also contact us online.
Write to us
If you are unable to call us please write to us at:
Essex & Suffolk Water
PO Box 600
If you remain unhappy with our service please refer to our complaints procedure which also contains contact information for the regional independent consumer organisation Consumer Council for Water Eastern.