Essex & Suffolk Water has taken the decision to suspend all mains laying and service connection activity including meter fitting on sites. We appreciate that this will be disappointing news for some customers but we are keeping things under constant review and will provide an update when this situation changes. Where work been postponed as a consequence of the Government’s restrictions, we will be using reasonable endeavours to ensure it is delivered within our statutory timescales once those restrictions have been removed.
For any design and pricing questions or general queries please continue to email us in the first instance and we will reply back via email. However, it may take us up to 10 working days to respond, but please remember, we’re trying to help many customers so we may take slightly longer to reply.
Due to us home working, we would ask that you don’t send us written correspondence in the post at the moment or send us any payments via cheque. We would ask that any application forms are emailed to us in the interim so we can deal with your applications in the timeliest manner possible. We are currently working on developing some web forms to assist our customers further. When these are finalised we will publish them on the webpages.
We hope you and your loved ones stay safe and well. Thank you for your continued support. Please continue to follow NHS advice https://www.nhs.uk/conditions/coronavirus-covid-19/
Message last updated on 14-April-2020