We’re combining your water and sewerage bills into a single payment 

You currently get two bills for your water and sewerage services – one from us for the water you use at home, and a bill from Anglian Water for your sewerage services, for taking away and cleaning the wastewater that goes down your drains, sinks and toilet.  

 

To make things easier all-round, we’re working together so you’ll get one bill for both water and sewerage charges. So after this, Essex & Suffolk Water will send you one bill for everything, meaning you’ll no longer have two separate bills to pay. 

 

That means, you’ll have: one bill, one payment, and one company for you to contact about things like changing payments or moving home in the future.  

You don't have to do anything

If you're on a water meter, you'll move to a single bill from January 2024.  If you don't pay charges through a meter you'll move to a single bill in February/March 2024. Anglian Water will be back in touch with you when it’s your turn, to tell you more. 

 

We'll be in touch when your account moves over with more information about your new combined water and sewerage bill and any new payments you’ll make moving forward. 

Your questions answered
Why are we making these changes?

We’re working with Anglian Water to make things simple and make paying your bill easier. In future you’ll get one combined bill from us for your water and sewerage services.

 

You’ll pay both your water and sewerage charges to Essex & Suffolk Water.

When will this happen?

If you pay measured rates through a water meter, you’ll get your next bill from Anglian Water as normal between January and June 2024.

 

If you don't pay charges through a meter you'll move to a single bill from Essex & Suffolk Water in February/March 2024.

I’m not on a water meter, how will it affect me?

Anglian Water will transfer your sewerage charges before your next annual bill is sent from Essex & Suffolk Water in February/March 2024.

This means your next bill and future payments will include what you would have paid to Anglian Water for your sewerage charges too.


The amount you pay for your sewerage charges in 2024/2025 will be the same as those charged by Anglian Water.

 

If you switched to a water meter it could save you on average £264 a year and reduce the amount of water you use by up to 20%. To find out if a water meter is right for you, try our water usage calculator to see if you can save money.

I have a water meter, how will it affect me?

Anglian Water is moving measured (metered) customer accounts over to Essex & Suffolk Water over a six month period.

Your meter will be read as normal by them, when your next bill is due. Anglian Water will use this reading to work out your sewerage charges and send out your last sewerage only bill.

 

We’ll provide more information with your last water only bill.

Bills and payments
What if I have a balance outstanding on my account?

If you have a balance to pay on your final sewerage bill this will still need to be paid to Anglian Water. They'll explain what to do when they get in touch. If you're struggling to pay your sewerage bill, Anglian Water will be able to help you. 

 

In the meantime, if you’re struggling to pay your water bill, please get in touch. There’s lots of ways we can help you, see our financial support schemes.

What will happen to my Direct Debit?

Your Direct Debit with Anglian Water will stop. They will let you know your final payment date and amount on your closing bill.


If you already pay Essex & Suffolk by Direct Debit, you dont need to do anything. Future payments will include what you would have paid to Anglian Water for your sewerage charges too.

 

We will let you know what the new amount is and when your first combined payment will be taken.

What will happen to my Payment Plan?

Anglian Water will let you know your final payment date and amount on your closing bill.

 

If you already have a payment plan with Essex & Suffolk Water, your future payments will include what you would have paid to Anglian Water for your sewerage charges too.

 

We'll let you know what the new amount is and when your first combined payment is due.

What happens to my temporary payment plan arrangement?

If you are currently paying on a temporary payment plan and have an outstanding balance on your final Anglian Water bill this arrangement will carry on.

 

If you’d like to change your payments or are struggling to pay, please get in touch with Anglian Water's Extra Care team on 0800 169 3630.

I pay through my Department for Work and Pensions (DWP) payments, what will happen?

We will sort everything for you, just continue to pay as you do now.

If you pay through DWP to Anglian Water, your payments to them will stop. If you pay through DWP to Essex & Suffolk Water we will contact the DWP to change the amount you pay to cover both water and sewerage charges.

Will I still receive my payment for sewer flooding?

Yes, this will continue to be applied to your bill.  Anglian Water will tell us when to make any payments once they have spoken to you. You'll still need to get in touch with Anglian Water for help if you have a problem with your water or sewerage system. 

Managing your account, moving home and Priority Services
I’m moving, who do I need to tell?

If your account has not moved to a single bill, you’ll need to contact both Anglian Water and Essex & Suffolk Water to let us know you've moved home.


If Anglian Water has let you know that they've transferred your sewerage charges, you can just contact us after you've moved, and we'll take care of everything. You can let us know you've moved home online.

I’m on your Priority Services Register – will I stay on it?

Absolutely yes. We’ll make sure that you’re on both Anglian Water and Essex & Suffolk Water Priority Services Registers.

 

That way, whether you need help with water, sewerage or your bills, we’re always there for you.

Who do I contact if I have a problem with my sewerage services?

This hasn't changed. If you need help or have a query about the sewers, you'll still get in touch with Anglian Water at www.anglianwater.co.uk/onebill or by calling 03457 145 145.

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