Leak allowance
If you find and fix a leak in your property within 30 days, you may qualify for a leak allowance.
What's a leak allowance?
A leak allowance reduces your high bill, to cover the cost of water you've lost through a leak.
Why do you offer a leak allowance?
We don't think it's fair you pay for water that you haven't used. Instead, we want to reward you for getting that leak fixed.
Leakage is a big waste of water, and we don't want that.
How do I qualify?
First, you need to have a water meter.
When you fix the leak, take a meter reading. Around two weeks later, please take another reading.
We'll need these meter readings to calculate the correct bill.